Privacy Policy for Crafted & Co.

Last Updated:

At Crafted & Co., we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Collection of Personal Information

We collect personal information that is reasonably necessary for us to provide our services and manage our relationship with you. The types of personal information we may collect include:

  • Contact details: Name, email address, postal address, phone number.
  • Website usage data: IP address, browser type, operating system, referring URLs, pages viewed, and access times. This is collected via cookies and analytics tools.
  • Communication preferences: Your preferences for receiving marketing communications from us.
  • User-generated content: Comments, forum posts, and project submissions you make on our platform.

We collect this information directly from you when you register, subscribe to our newsletter, submit a project, or contact us. We may also collect information automatically as you navigate our site.

2. Use of Personal Information

We use your personal information for purposes including:

  • Providing and improving our services, including publishing user-submitted content.
  • Sending you newsletters, updates, and marketing communications about relevant DIY projects and offers (with your consent).
  • Responding to your enquiries and providing customer support.
  • Analysing website usage to enhance user experience and content relevance.
  • Administering competitions, surveys, and promotions.

3. Disclosure of Personal Information

We may disclose your personal information to:

  • Third-party service providers who assist us in operating our website, such as hosting providers, email service providers, and analytics providers.
  • Law enforcement or government bodies if required by law.
  • Other users of our platform if you choose to share content publicly (e.g., project showcases with your name).

We will not sell or rent your personal information to third parties without your explicit consent.

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes implementing physical, electronic, and managerial procedures to safeguard and secure the information we collect.

5. Accessing and Correcting Your Personal Information

You have the right to request access to the personal information we hold about you and to request that we correct any inaccuracies. Please contact us using the details below to make such a request.

6. Cookies

Our website uses cookies to enhance your experience. Cookies are small data files stored on your device that help us understand how you use our site. You can set your browser to refuse cookies, but some parts of our site may not function properly as a result.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on our website, and we encourage you to review it periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:

Email: [email protected]

Address: 45 Flinders Street, Melbourne VIC 3000